Why do hires cost more in December?

December leading up to Christmas and New Years’ Eve is our busiest time of year. In order to ensure the smooth running of hire operations and to cover extra costs in serving customers, maintaining hire equipment, making more equipment available as needed it is necessary to pass on extra charges as needed.

Why can’t I finalize a hire booking online?

Hires are based on pick up from a specific store. As stores do not all carry the exact same hire equipment and availability can easily vary from store to store, you will be contacted by the store you chose to pick up from to finalise a hire booking. The store you chose will be sent an email outlining the gear you intend to hire. No hire is confirmed until you have communicated with a .

Do all stores have the same stock?

Due to the incredibly large product range Lightsounds offers it is impossible for any store to have all items in stock. Lightsounds Mega Stores will have the majority of the product range in stock while Franchises or independently owned and operated stores particularly in regional areas may only carry representative stock.

Am I able to track my order?

Your cart status will show you the date your order was shipped from the warehouse. You can also ask for the courier tracking number if you wish to track the courier from your end.

When will my order ship?

Orders are shipped within 2 business days of payment being confirmed for the order. In the event that an order cannot be shipped within that time frame, the customer will be notified.